Review: Renaissance Edmonton Airport Hotel

Renaissance Edmonton Airport Hotel Introduction

After a great stay at the Sheraton Buganvilias Resort & Convention Center and some time in the VIP Premium Lounge at Puerto Vallarta airport, we boarded our Westjet flight to Edmonton where we would be spending a night to visit my wife’s grandparents. When booking these flights, we normally would have opted for the nonstop flight on the return like we had on the departure, but we don’t get to see the grandparents that often. So, we opted for the longest possible layover in Edmonton to visit with them. We had 16 hours at the airport and they decided to come and spend the morning with us at the airport hotel before our flight home.

The Renaissance Edmonton Airport is a beautiful hotel and a great location for those who have an overnight layover. The fact it has a club lounge, pool, and excellent runway views is a huge bonus.

How To Get There

We landed at Edmonton International Airport (YEG) and walked to the far end of the terminal to get to the hotel. The easiest way to get there is to just follow signs for “Renaissance Hotel” at the airport and you’ll get there. If you end up walking down a funky looking hallway, you’re there.

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On the map below, you can see the hotel at the bottom right of the terminal. It is before security so make sure you leave enough time to pass through security before your flight.

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Renaissance Edmonton Airport Hotel Check In

Check-in did not go smoothly. The check-in agent did not offer me points or breakfast amenity as my elite welcome gift. Thus, I was entitled to $100 USD from the hotel in accordance with Marriott’s Platinum Elite/Titanium Elite Welcome Gift Guarantee. Note that even if they give you points or breakfast amenity, you are still entitled to the Welcome Gift Guarantee as the agent must give you the choice between the two and not pick for you.

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renaissance-edmonton-airport

Once we had gotten into our room, we noticed that the playpen we had requested via chat was not there either. At this point, I went back down to the front desk to explain how I felt the Elite Guarantee applied in this situation and that our playpen was not in the room as requested. I was given the contact information of the Front Desk Manager and told to contact her after the May Long Weekend to receive my $100. The playpen, we were told, would be right up. “Right up” seemed to mean about 30 minutes, unfortunately. As it was already late and we wanted to get into our room and go right to sleep, this was extremely inconvenient and frustrating. We finally got it and we had a great sleep though this stay was not off to a good start.

Renaissance Edmonton Airport Hotel Breakfast

After looking at the Halo Bistro Breakfast menu, I was quickly reminded why I love being a Titanium Elite member and getting free breakfast at Marriott properties. Never in my life have I paid almost $20 for eggs, bacon, hashbrowns, and fruit or $12 for yogurt, fruit, and granola. Luckily, my wife’s grandparents had graciously offered to pay for breakfast. The menu online and the menu that was in the room were slightly different so here is what was in our room:

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renaissance-edmonton-airport-room-service-menu
renaissance-edmonton-airport-room-service-menu

The breakfast was really delicious and everything was prepared and plated beautifully, which I would expect for the prices we paid. In all, our order included 3 Mango Strawberry Yogurt Parfaits, an All Canadian Breakfast, and a Classic Buttermilk Pancakes and we had zero complaints about the taste or quality of the food.

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renaissance-edmonton-airport-breakfast

We were entitled to breakfast for 2 in the restaurant as a benefit of my Titanium Elite status since the lounge is closed on weekends, but with 3 kids and the grandparents offering to pay, room service just made sense for us.

Renaissance Edmonton Airport Hotel Amenities

In the morning, my son and I took a walk around the hotel to see what other amenities they had and how it looked in the daylight. Unfortunately, the pool was closed while we were there, but it looked awesome and it’s quite rare that you see an airport hotel with a pool. The basement level of the hotel included the pool, workout facility, and conference rooms.

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renaissance-airport-hotel-pool

The gym was in really good shape with a good variety of machines and free weights. Fruit, water, and cold towels were also on offer for those who needed.

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renaissance-edmonton-airport-gym
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renaissance-edmonton-airport-gym

There were conference rooms of all sizes including small ones like the one below and much larger ones that were locked while I was there. There was a communal coffeee station in the common area outside the conference rooms.

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renaissance-edmonton-airport-conference-room

The concierge club lounge was located on the main level just down the hall from the lobby but as mentioned above it is closed on weekends. Instead of breakfast in the lounge, guests are given breakfast vouchers for the restaurant on weekends. I am unsure if this is a limited menu, dollar limit, or how it works as we did not get to experience it for ourselves.

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The lounge is open on weekdays from 6:00 am - 11:00 pm. Breakfast is served from 6:00 am - 9:00 am and hot appetizers are served form 5:30 pm - 8:30 pm. From what I could see inside, there are light snacks and non-alcoholic drinks available throughout the day.

There was a Starbucks in the hotel lobby for those who need their caffeine fix in the morning. The lobby had a great sitting area with many cool chairs and couches to sip your coffee or get some work done. The lobby also had a few computers and printers for those who need business services.

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renaissance-edmonton-airport-lobby
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renaissance-edmonton-airport-lobby

Renaissance Edmonton Airport 2 Queen Runway View Room

I had requested a room with a runway view via the chat ahead of time and thankfully at check-in, I was informed that the request had been granted. We were upgraded to a 2 Queen Runway View Room. Oddly enough, the hotel does not have 1 King runway view rooms which seems silly to me as that excludes solo travelers and couples from having a runway view room and it doesn’t seem like a hard fix to make. I loved the mirror in the room but when the light hit it it turned the room into a disco club which was an interesting sight when we walked in.

The room opened up into a large hallway with enough room to put your shoes or carry-on to the side. Once you turned the corner you were led into the main area of the room. The room had a 2 queen beds, a desk, a TV, a mini fridge, and a chair in the corner under a large lamp.

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renaissance-edmonton-airport-runway-room
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renaissance-edmonton-airport-runway-room

The bathroom had a great shower, toilet, and sink. Everything seemed very updated and fresh which made the room very appealing.

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renaissance-edmonton-airport-runway-room
renaissance-edmonton-airport-runway-room
renaissance-edmonton-airport-runway-room

The room had a mini fridge, but it looked like it hadn’t been cleaned in a long time which was really disappointing. Luckily, we were only there a short time and didn’t need to use it.

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A room with runway views is always a good idea, right?

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Renaissance Edmonton Airport Hotel Bottom Line

Minus a few service lapses that were rectified eventually, this hotel is great. Even with the service lapses, I would absolutely stay here again. There was something about the way that the phone call with the Front Desk Manager went and even later conversations with other staff members that gave me the sense that what happened to me was extremely rare. The hotel did everything they were supposed to in order to make up for the lapses and I don’t think that the hotel normally provides this poor service. At least that’s the feeling I got. I would even consider seeking out a layover here and staying at this hotel to see the grandparents again and hopefully experience the pool and the lounge. The hotel has been beautifully designed and everything looks and feels new which is hard not to love at a hotel.

Once home, I messaged the Front Desk Manager regarding my $100 and after confirming I was entitled to the $100, she credited my credit card on file the $100. Since I used my US American Express SPG card (now Bonvoy American Express) I earned 6x points on all Marriott property charges. The $100 USD she sent back recorded as $92.72 USD due to currency conversion from CAD to USD. Obviously she used the current exchange rate on the markets and not what American Express uses, but I didn’t fight it since it was only a few dollars and it’s more than I started with anyways.

Overall, this stay was not as smooth as it could have been but in the end, I only paid about $20 for the night after my $100 USD was credited so I can’t complain about a $20 hotel night and a trip to see the grandparents and time with the grandparents is tough to turn down, especially when they pay for breakfast.

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Kyle Enns

Kyle took his first flight at the age of 7 and that feeling of taking off captured his love of flying instantly. Now that he has a wife and three sons, he wants to share that same feeling with his kids as much as possible. His award travel experience is slowly changing from luxury travel with the wife to getting his family travelling as much as possible.